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How to cancel your order

Sometimes people change their minds and that is ok. Whenever you enter a contract or buy something outside of shop premises you always have 14 days to cancel. This is called “Lagen om distansavtal och avtal utanför affärslokaler” which is applicable to all contracts entered over the phone or internet.

After these 14 days have passed you will no longer be able to cancel your fibre connection order free of charge. Depending on where we are in the process you will be charged 4900 SEK or 6900 SEK to cancel your order.
  • If we have made the decision to expand our fibre network “byggbeslut” the charge will be 6900 SEK.
  • If we have not yet made that decision and are still in early stages of the campaign and planning the charge is 4900 SEK.
If you wish to cancel your order please note this needs to be done in writing. You can email or send this to us by post. We will confirm back to you once your request has been processed.

Email: kundservice@ip-only.se
Address: IP-Only AB, 753 81 Uppsala
IP-Only Kundservice Rapportera olämpligt innehåll
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